(Paper) State Bank of India Clerical Cadre Recruitment Exam 2008 Solved Paper (1)

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State Bank of India

PAPER : State Bank of India Clerical Cadre Recruitment Exam 2008 Solved Paper

Paper - 1

Marketing Aptitude / Computer Knowledge

161. Cross-selling covers?
(A) Identifying customer needs
(B) Matching the Products to customer needs
(C) Convincing the customers of Product benefits
(D) Responding to questions and objections of customers
(E) All of these

162. A Prospect means?
(A) Any customer who walks into the Bank
(B) An employee of the Bank
(C) A customer who is likely to be interested in Bank's Product or service
(D) A Depositor of the Bank
(E) A Borrower of the Bank

163. A Lead means?
(A) A Prospect who is more likely to avail of the Bank's Product
(B) A Political Leader
(C) A Religious Leader
(D) A Bank Chairman
(E) None of these


164. Innovation means?
(A) Compensation
(B) Inspiration
(C) Additional perquisites
(D) Implementing new ideas or new methods
(E) None of these

165. A Call means?
(A) Calling on friends
(B) Calling on Bank employees
(C) Calling on Prospective customers
(D) To make telephone calls
(E) Calling on relatives

166. The Traditional Marketing style involves?
(A) Telemarketing
(B) Digital Marketing
(C) Indirect Marketing
(D) Direct Marketing
(E) All of these

167. Modern methods of Marketing include?
(A) Publicity on the net
(B) Advertisement on the net
(C) Soliciting business through e-mails
(D) Telemarketing
(E) All of these


168. A true marketing mindset requires?
(A) Command and order mindset
(B) Control mindset
(C) Active mindset
(D) Passive mindset
(E) None of these


169. Which of the following sentences is True ?
(A) Marketing is not required in a Buyers' Market
(B) Marketing is not required in a Sellers' Market
(C) Marketing is not required due to globalization
(D) Marketing is not required due to competition
(E) Marketing is not required due to liberalization


170. For effective marketing, the salesmen should have which of these qualities?
(A) Creativity
(B) Team spirit
(C) Motivation
(D) Effective communication skills
(E) All of these


171. Market information means?
(A) Knowledge of shops and bazaars
(B) Knowledge of shopping malls
(C) Knowledge of customer profile and product mix
(D) Knowledge of various languages
(E) None of these


172. Market Research is needed for?
(A) Deciding the market area
(B) Deciding the right product to be sold
(C) Making proper marketing decisions
(D) Deciding right time to sell
(E) All of these


173. Which of the following statements is True ?
(A) Marketing makes the Company to go into loss due to higher expenses
(B) Marketing is not required in profit-making companies
(C) Marketing sharpens the minds of the employees
(D) Marketing is a time-bound seasonal function
(E) Marketing is a waste of time


174. Marketing Plan helps in?
(A) Better lead generation
(B) Better systems
(C) Better results
(D) Improved Balance Sheet
(E) Better customer service


175. If Marketing is done effectively, which of the following is not required?
(A) Advertisement
(B) Publicity
(C) Market Research
(D) Market Segmentation
(E) None of these


176. Motivation means?
(A) Inspiring employees to perform better
(B) Better Communication Skills
(C) Sales coaching
(D) Market Research
(E) None of these


177. In a Selling Process in today's world?
(A) Only standard products are sold
(B) No customization required
(C) The Seller need not have product knowledge
(D) The Seller should aim at customer satisfaction


(E) Only quantum of sales matters
178. Find the True statement?
(A) Marketing is a waste of the employees' time
(B) Marketing is not required in India due to its vast population
(C) Marketing involves additional work
(D) Marketing involves team work
(E) Marketing is not required today due to IT advancement


179. A Target Market is?
(A) Entire country
(B) Entire city
(C) Entire globe
(D) That which consists of customers who need the identified product
(E) All of these


180. Sales forecasting involves?
(A) Sales Planning
(B) Sales pricing
(C) Distribution Channels
(D) Consumer tastes
(E) All of these

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